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Everything You Need to Know

Here you’ll find quick answers to the most common questions about staying at NABARAKU, from booking and payments to arrival and practical details during your stay. We keep it short and clear so you can find what you need fast. If you can’t find your answer here, just reach out. We’ll be happy to help.

Booking & Payment

  • You can book either via the “Check Availability / Book” form or through the platform where the lodge is listed. After you submit your booking request, you’ll receive confirmation and next steps by email or to the phone number provided in the contact details.

  • Payment is typically required in advance. A security deposit may apply depending on the booking channel (for example, the platform’s policy).

  • If you cancel your stay: 30–14 days before arrival = 50%, less than 14 days before arrival = 100%.

  • NABARAKU is rented as a whole property, not by individual rooms. The maximum capacity is 12 guests, and the price is per night for the entire lodge. The exact total is shown after you select your dates.

  • Yes, date changes are usually possible depending on availability and the change/cancellation terms of your specific reservation. Changes are handled directly with the host or via the platform where the booking was made.

Before You Arrive

  • Check-in is from 4:00 PM and check-out is by 10:00 AM. Early check-in or late check-out may be possible by arrangement, depending on availability.

  • Once your booking is confirmed, we’ll send you the exact address and arrival instructions.

  • We need your guest count, your preferred bed setup, and your estimated arrival time.We need your guest count, your preferred bed setup, and your estimated arrival time.

  • Bring your personal items and seasonal clothing. The lodge provides the essential basics.

  • There are 2 parking spaces available at the lodge, and parking is free.

  • The most common route is train to Tokyo → Shinkansen to Nagano → bus to Hakuba, then a short local transfer to the lodge. Travel time is typically 3–5 hours, depending on connections and whether you start from Narita, Haneda, or central Tokyo.

     

    In winter season, direct shuttle transfers from the airports to Hakuba may also be available—advance booking is recommended. 

  • In Japan you can easily ship luggage and large items (including ski/snowboard bags) using Yamato Transport (Black Cat Takkyūbin). You can send your bags from Narita or Haneda directly to Hakuba, often straight to the lodge, and have them ready when you arrive.

     

    We recommend shipping at least 2 days in advance, as delivery typically takes around 2 days. The same service can also ship your luggage back to the airport, or onward to your next accommodation.

During Your Stay

  • Maximum 12 guests, no loud parties, please respect the lodge and the neighborhood, especially in the evening. For safety reasons, any open flame is strictly prohibited, this includes candles, fireworks, fire pits, portable stoves, or any similar items. Please treat the lodge with care and follow any house instructions provided on-site.

  • Children are welcome. Parents, or guardians are responsible for their safety throughout the stay.

  • Pets are generally not allowed. If you plan to travel with a pet, you must arrange this in advance with the host.

  • All indoor areas are non-smoking.

  • Contact the host directly by email, or phone. If you booked through a platform, you can also use the platform support.

  • Sorting waste is required in Japan. You will find trash bins in the bedrooms and in the kitchen. In the kitchen there are larger boxes for plastic and aluminum, and additional sorting containers are provided as needed. Larger waste and recycling containers are located directly in front of the house. Please follow the on-site instructions for plastics, paper, glass, and general waste.

The Lodge Basics

  • Fast Wi-Fi is available throughout the lodge, free of charge.

  • The lodge is heated and has reliable hot water throughout your stay. Heating can be adjusted separately in each room, so you can set the temperature to your preferred comfort level.

  • The kitchen is fully equipped for everyday cooking, including a stove, a smart large-capacity refrigerator, dishes, and essential cookware. You will also find a great coffee maker, so you can make a proper coffee at home.

  • A public laundry with washing machines and dryers is available about 5 minutes by car at the BIG supermarket.

  • The lodge is in a residential area. Please keep noise low and be considerate of neighbors. Hakuba has official quiet hours from 10:00 PM to 6:00 AM, so we kindly ask you to keep things calm in the evening and late hours.

Getting Around & Area 

  • As part of your stay, we provide two 8-seat vans, giving you total freedom to explore the valley on your own schedule. Local shuttles, buses, taxis, and transfers are also available, so a car is not required.

  • Supermarkets include A-Coop, BIG (AEON), and Delicia. Convenience stores include 7-Eleven (711) and Lawson.

  • Wash thoroughly at the onsen before entering the bath, use the shower area first and clean your body properly. Do not enter the water with shampoo or soap. Keep your phone away, no photos or calls, and keep the atmosphere calm, no loud talking or noise. Always follow the posted local rules at each onse

After Checkout

  • Please follow the checkout instructions provided at the lodge, and check out by 10:00 AM.

  • If you forget something, contact the host as soon as possible. Lost and found is handled case by case.

  • You can leave a review on the platform where you booked. Your feedback helps future guests, and helps us improve.

Contact

829-100 Hokujo

Hakuba, Nagano, Japan
 

info@hakuba.cz
+420 723 300 825

 

Arrival information

CHECK-IN: 4PM
CHECK-OUT: 10AM

Terms & Conditions

Privacy Policy

Accessibility Statement

© 2035 by WOLFMATE. 

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